Question 1

How Long Does Delivery Take?

Accepted Answer

All Rugs on our website are Made To Order. To make a Rug from scratch usually takes 3-4 weeks. Then delivery time is usually 3 to 5 working days.

This does depend on the availability of your chosen material and border. We take pride in ensuring each rug is meticulously handmade to your exact specifications.

Question 2

Can I Order Samples?

Accepted Answer

Yes - Simply head over to our "Design Your Own Rug" tool, put together a rug of your choice, and then before checkout you will have the option to order samples. You can create as many rugs, and order as many Free Samples from us as you like!

Seen a Rug you like in our Product Gallery? Click the product, select the Free Sample option under its size options and take it straight to your basket! Add a few you'd like to see and we'll get those posted out to you as soon as you have placed your Free Sample Order.

Please Note: Rug Gripper Tape is a roll and therefore cannot be provided as a sample.

Question 3

Is Delivery Free?

Accepted Answer

Yes - we offer free delivery on all rug orders within Mainland UK. If you require shipping to Non-Mainland UK or elsewhere in Europe, please reach out to our friendly team, and we'll be happy to provide you with a tailored delivery quote.

You can opt to upgrade delivery to Priority Delivery - this allows you to nominate a preferred delivery day, opt of Next Day and even Saturday delivery dates.

Question 4

What is INTEC Stain Protection?

Accepted Answer

Intec Stain Protection is a water-based, non-toxic treatment that forms an invisible barrier on each fiber of a rug, protecting it from dirt, spills, and wear. Developed for high-traffic commercial areas, Intec helps maintain the rug's appearance, making it easier to clean and prolonging its life.

For a full explanation visit our in depth guide to INTEC Stain Protection:

https://www.naturalrugcompany.co.uk/intec-stain-protection

Question 5

What is Sisal?

Accepted Answer

Sisal is a natural fiber harvested from the leaves of the Agave sisalana plant, predominantly found in Brazil, Tanzania, and Kenya. Renowned for its strength and durability, sisal is a popular material for crafting rugs, ropes, and other hard-wearing products. Sisal rugs boast a rustic to modern aesthetic, available in a variety of weaves and colors, making them a versatile choice for any home decor style.

Question 6

Is Sisal Suitable for High Moisture Areas?

Accepted Answer

Sisal is not suitable for high moisture areas. It has a low water resistance score of 1 out of 5, which makes it prone to water damage, staining, and mold growth if exposed to excessive moisture. Therefore, it’s best to avoid placing sisal rugs in bathrooms, kitchens, or laundry rooms. Instead, they are ideal for dry areas such as living rooms, bedrooms, and offices.

Recommendation: For high moisture areas, consider our Polypropylene rugs. They are highly water-resistant (scoring 5 out of 5) and are perfect for bathrooms, kitchens, and even outdoor spaces​​​​.

Question 7

Is Sisal Hard Wearing?

Accepted Answer

Yes, sisal is hard-wearing. Sisal rugs are known for their durability and are well-suited for high-traffic areas. They are excellent choices for heavy domestic use and can handle the wear and tear of busy households. With a natural resistance to dirt and the ability to withstand frequent use, sisal rugs are perfect for areas like hallways, entryways, and stairs.

Recommendation: If you need an even more durable option for exceptionally high-traffic areas, consider our Seagrass rugs. Seagrass is highly durable and stain-resistant, making it an excellent choice for hallways and dining rooms​​​​.

Question 8

How "Soft" is Sisal?

Accepted Answer

Sisal is moderately soft, with a softness score of 3 out of 5. While it’s not as soft as wool or jute, sisal offers a firm and resilient texture underfoot. This makes it a practical choice for areas where durability is more important than plush comfort.

Recommendation: For those seeking a balance between softness and durability, consider our Sisool rugs. Sisool combines the durability of sisal with the softness of wool, scoring 4 out of 5 in softness, offering a comfortable yet resilient option for your home​​.

Sisal Rugs

Small Boucle Classics Bronze Sisal Rug with Cotton Sumac Border

Small Boucle Classics Bronze Sisal Rug with Cotton Down Border

Small Boucle Classics Ginger Sisal Rug with Cotton Chestnut Border

Small Boucle Classics Ginger Sisal Rug with Linen Grain Border

Small Boucle Classics Bronze Sisal Rug with Linen Midnight Border

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BESPOKE RUG

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How Long Does Delivery Take?

Can I Order Samples?

Is Delivery Free?

What is INTEC Stain Protection?

What is Sisal?

Is Sisal Suitable for High Moisture Areas?

Is Sisal Hard Wearing?

How "Soft" is Sisal?

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