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Frequently Asked Questions
Delivery and Lead Time
Rugs are typically made within 3-4 weeks from the date of order, provided the stock is available.
Delivery usually takes an additional 3-5 working days. Opting for Priority Delivery upgrades your delivery, making this just 1-2 days and ensures it arrives on your chosen delivery date.
Ordering and Returns
Rugs can be ordered online via our Rug Shop or our "Design Your Own Rug" tool.
You can also request samples before making a purchase, in the "Design Your Own Rug" or by contacting us directly.
Product Care and Maintenance
We have a comprehensive guide on caring for your natural rug. You can find it here.
We also have a fantastic Cleaning Kit, specifically designed to clean Natural Rugs & Carpets, here.
Product Specifications
There is no minimum size; rugs can be made as small as a doormat. The maximum width is 4 or 5 meters depending on the material, and the length can be up to 7 meters for standard orders.
Contact us for larger sizes.
Rug Selection and Customization
Sisal is the most hardwearing natural rug, followed closely by Seagrass, then Coir, then Jute. All of these Natural Fiber Materials are hard wearing though, and you should not have any problems with any of them.
Additional Information
It depends on the product chosen. Sisal, Seagrass, Jute, and Coir have a natural latex backing to prevent slipping.
Underlay or anti-slip is generally recommended for additional protection and insulation.
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