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Frequently Asked Questions
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How Long Does Delivery Take?All Rugs on our website are Made To Order. The delivery time is usually 3 to 5 weeks, depending on the availability of your chosen material and border. We take pride in ensuring each rug is meticulously handmade to your exact specifications.
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Can I Order Samples?Yes - Simply head over to our "Design Your Own Rug" tool, put together a rug of your choice, and then before checkout you will have the option to order samples. You can create as many rugs, and order as many Free Samples from us as you like! Seen a Rug you like in our Product Gallery? Click the product, select the Free Sample option under its size options and take it straight to your basket! Add a few you'd like to see and we'll get those posted out to you as soon as you have placed your Free Sample Order.
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Is Delivery Free?Yes - we offer free delivery on all rug orders within Mainland UK. If you require shipping to Non-Mainland UK or elsewhere in Europe, please reach out to our friendly team, and we'll be happy to provide you with a tailored delivery quote.
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What is INTEC Stain Protection?Intec Stain Protection is a water-based, non-toxic treatment that forms an invisible barrier on each fiber of a rug, protecting it from dirt, spills, and wear. Developed for high-traffic commercial areas, Intec helps maintain the rug's appearance, making it easier to clean and prolonging its life. For a full explanation visit our in depth guide to INTEC Stain Protection: https://www.naturalrugcompany.co.uk/intec-stain-protection
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What is Jute?Jute is a natural fiber derived from the jute plant, primarily grown in the warm, humid regions of South Asia. Known for its eco-friendly properties, jute is a sustainable and biodegradable material. It has a soft, lustrous texture and is often used in the creation of rugs, textiles, and various handicrafts. Jute rugs are celebrated for their rustic charm and ability to add a touch of warmth and texture to any room.
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Is Jute Suitable for High Moisture Areas?Jute is not suitable for high moisture areas. While jute rugs offer a delightful rustic aesthetic and eco-friendly benefits, they have low water resistance, scoring only 2 out of 5. This makes them less ideal for areas such as bathrooms, kitchens, or any space prone to spills and moisture. For optimal longevity and maintenance, it’s best to place jute rugs in low-moisture areas like living rooms, bedrooms, or dining rooms.
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Is Jute Hard Wearing?Jute is moderately durable but not hard-wearing compared to other natural fibers like sisal or seagrass. It is best suited for light domestic use, making it perfect for areas with less foot traffic such as bedrooms and living rooms. It is not recommended for heavy domestic use or high-traffic areas like hallways or entryways. The natural softness and texture of jute provide a cozy feel underfoot but may wear out faster under constant, heavy use.
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How "Soft" is Jute?Jute is relatively soft for a natural fiber rug, scoring 4 out of 5 in softness. This makes jute rugs a comfortable and appealing choice for living spaces where you might walk barefoot. The soft, natural fibers of jute create a cozy atmosphere, adding both comfort and a natural aesthetic to your home.
-
How Long Does Delivery Take?All Rugs on our website are Made To Order. The delivery time is usually 3 to 5 weeks, depending on the availability of your chosen material and border. We take pride in ensuring each rug is meticulously handmade to your exact specifications.
-
Can I Order Samples?Yes - Simply head over to our "Design Your Own Rug" tool, put together a rug of your choice, and then before checkout you will have the option to order samples. You can create as many rugs, and order as many Free Samples from us as you like! Seen a Rug you like in our Product Gallery? Click the product, select the Free Sample option under its size options and take it straight to your basket! Add a few you'd like to see and we'll get those posted out to you as soon as you have placed your Free Sample Order.
-
Is Delivery Free?Yes - we offer free delivery on all rug orders within Mainland UK. If you require shipping to Non-Mainland UK or elsewhere in Europe, please reach out to our friendly team, and we'll be happy to provide you with a tailored delivery quote.
-
What is INTEC Stain Protection?Intec Stain Protection is a water-based, non-toxic treatment that forms an invisible barrier on each fiber of a rug, protecting it from dirt, spills, and wear. Developed for high-traffic commercial areas, Intec helps maintain the rug's appearance, making it easier to clean and prolonging its life. For a full explanation visit our in depth guide to INTEC Stain Protection: https://www.naturalrugcompany.co.uk/intec-stain-protection
-
What is Jute?Jute is a natural fiber derived from the jute plant, primarily grown in the warm, humid regions of South Asia. Known for its eco-friendly properties, jute is a sustainable and biodegradable material. It has a soft, lustrous texture and is often used in the creation of rugs, textiles, and various handicrafts. Jute rugs are celebrated for their rustic charm and ability to add a touch of warmth and texture to any room.
-
Is Jute Suitable for High Moisture Areas?Jute is not suitable for high moisture areas. While jute rugs offer a delightful rustic aesthetic and eco-friendly benefits, they have low water resistance, scoring only 2 out of 5. This makes them less ideal for areas such as bathrooms, kitchens, or any space prone to spills and moisture. For optimal longevity and maintenance, it’s best to place jute rugs in low-moisture areas like living rooms, bedrooms, or dining rooms.
-
Is Jute Hard Wearing?Jute is moderately durable but not hard-wearing compared to other natural fibers like sisal or seagrass. It is best suited for light domestic use, making it perfect for areas with less foot traffic such as bedrooms and living rooms. It is not recommended for heavy domestic use or high-traffic areas like hallways or entryways. The natural softness and texture of jute provide a cozy feel underfoot but may wear out faster under constant, heavy use.
-
How "Soft" is Jute?Jute is relatively soft for a natural fiber rug, scoring 4 out of 5 in softness. This makes jute rugs a comfortable and appealing choice for living spaces where you might walk barefoot. The soft, natural fibers of jute create a cozy atmosphere, adding both comfort and a natural aesthetic to your home.
-
How Long Does Delivery Take?All Rugs on our website are Made To Order. The delivery time is usually 3 to 5 weeks, depending on the availability of your chosen material and border. We take pride in ensuring each rug is meticulously handmade to your exact specifications.
-
Can I Order Samples?Yes - Simply head over to our "Design Your Own Rug" tool, put together a rug of your choice, and then before checkout you will have the option to order samples. You can create as many rugs, and order as many Free Samples from us as you like! Seen a Rug you like in our Product Gallery? Click the product, select the Free Sample option under its size options and take it straight to your basket! Add a few you'd like to see and we'll get those posted out to you as soon as you have placed your Free Sample Order.
-
Is Delivery Free?Yes - we offer free delivery on all rug orders within Mainland UK. If you require shipping to Non-Mainland UK or elsewhere in Europe, please reach out to our friendly team, and we'll be happy to provide you with a tailored delivery quote.
-
What is INTEC Stain Protection?Intec Stain Protection is a water-based, non-toxic treatment that forms an invisible barrier on each fiber of a rug, protecting it from dirt, spills, and wear. Developed for high-traffic commercial areas, Intec helps maintain the rug's appearance, making it easier to clean and prolonging its life. For a full explanation visit our in depth guide to INTEC Stain Protection: https://www.naturalrugcompany.co.uk/intec-stain-protection
-
What is Jute?Jute is a natural fiber derived from the jute plant, primarily grown in the warm, humid regions of South Asia. Known for its eco-friendly properties, jute is a sustainable and biodegradable material. It has a soft, lustrous texture and is often used in the creation of rugs, textiles, and various handicrafts. Jute rugs are celebrated for their rustic charm and ability to add a touch of warmth and texture to any room.
-
Is Jute Suitable for High Moisture Areas?Jute is not suitable for high moisture areas. While jute rugs offer a delightful rustic aesthetic and eco-friendly benefits, they have low water resistance, scoring only 2 out of 5. This makes them less ideal for areas such as bathrooms, kitchens, or any space prone to spills and moisture. For optimal longevity and maintenance, it’s best to place jute rugs in low-moisture areas like living rooms, bedrooms, or dining rooms.
-
Is Jute Hard Wearing?Jute is moderately durable but not hard-wearing compared to other natural fibers like sisal or seagrass. It is best suited for light domestic use, making it perfect for areas with less foot traffic such as bedrooms and living rooms. It is not recommended for heavy domestic use or high-traffic areas like hallways or entryways. The natural softness and texture of jute provide a cozy feel underfoot but may wear out faster under constant, heavy use.
-
How "Soft" is Jute?Jute is relatively soft for a natural fiber rug, scoring 4 out of 5 in softness. This makes jute rugs a comfortable and appealing choice for living spaces where you might walk barefoot. The soft, natural fibers of jute create a cozy atmosphere, adding both comfort and a natural aesthetic to your home.
-
How Long Does Delivery Take?All Rugs on our website are Made To Order. The delivery time is usually 3 to 5 weeks, depending on the availability of your chosen material and border. We take pride in ensuring each rug is meticulously handmade to your exact specifications.
-
Can I Order Samples?Yes - Simply head over to our "Design Your Own Rug" tool, put together a rug of your choice, and then before checkout you will have the option to order samples. You can create as many rugs, and order as many Free Samples from us as you like! Seen a Rug you like in our Product Gallery? Click the product, select the Free Sample option under its size options and take it straight to your basket! Add a few you'd like to see and we'll get those posted out to you as soon as you have placed your Free Sample Order.
-
Is Delivery Free?Yes - we offer free delivery on all rug orders within Mainland UK. If you require shipping to Non-Mainland UK or elsewhere in Europe, please reach out to our friendly team, and we'll be happy to provide you with a tailored delivery quote.
-
What is INTEC Stain Protection?Intec Stain Protection is a water-based, non-toxic treatment that forms an invisible barrier on each fiber of a rug, protecting it from dirt, spills, and wear. Developed for high-traffic commercial areas, Intec helps maintain the rug's appearance, making it easier to clean and prolonging its life. For a full explanation visit our in depth guide to INTEC Stain Protection: https://www.naturalrugcompany.co.uk/intec-stain-protection
-
What is Jute?Jute is a natural fiber derived from the jute plant, primarily grown in the warm, humid regions of South Asia. Known for its eco-friendly properties, jute is a sustainable and biodegradable material. It has a soft, lustrous texture and is often used in the creation of rugs, textiles, and various handicrafts. Jute rugs are celebrated for their rustic charm and ability to add a touch of warmth and texture to any room.
-
Is Jute Suitable for High Moisture Areas?Jute is not suitable for high moisture areas. While jute rugs offer a delightful rustic aesthetic and eco-friendly benefits, they have low water resistance, scoring only 2 out of 5. This makes them less ideal for areas such as bathrooms, kitchens, or any space prone to spills and moisture. For optimal longevity and maintenance, it’s best to place jute rugs in low-moisture areas like living rooms, bedrooms, or dining rooms.
-
Is Jute Hard Wearing?Jute is moderately durable but not hard-wearing compared to other natural fibers like sisal or seagrass. It is best suited for light domestic use, making it perfect for areas with less foot traffic such as bedrooms and living rooms. It is not recommended for heavy domestic use or high-traffic areas like hallways or entryways. The natural softness and texture of jute provide a cozy feel underfoot but may wear out faster under constant, heavy use.
-
How "Soft" is Jute?Jute is relatively soft for a natural fiber rug, scoring 4 out of 5 in softness. This makes jute rugs a comfortable and appealing choice for living spaces where you might walk barefoot. The soft, natural fibers of jute create a cozy atmosphere, adding both comfort and a natural aesthetic to your home.
-
How Long Does Delivery Take?All Rugs on our website are Made To Order. The delivery time is usually 3 to 5 weeks, depending on the availability of your chosen material and border. We take pride in ensuring each rug is meticulously handmade to your exact specifications.
-
Can I Order Samples?Yes - Simply head over to our "Design Your Own Rug" tool, put together a rug of your choice, and then before checkout you will have the option to order samples. You can create as many rugs, and order as many Free Samples from us as you like! Seen a Rug you like in our Product Gallery? Click the product, select the Free Sample option under its size options and take it straight to your basket! Add a few you'd like to see and we'll get those posted out to you as soon as you have placed your Free Sample Order.
-
Is Delivery Free?Yes - we offer free delivery on all rug orders within Mainland UK. If you require shipping to Non-Mainland UK or elsewhere in Europe, please reach out to our friendly team, and we'll be happy to provide you with a tailored delivery quote.
-
What is INTEC Stain Protection?Intec Stain Protection is a water-based, non-toxic treatment that forms an invisible barrier on each fiber of a rug, protecting it from dirt, spills, and wear. Developed for high-traffic commercial areas, Intec helps maintain the rug's appearance, making it easier to clean and prolonging its life. For a full explanation visit our in depth guide to INTEC Stain Protection: https://www.naturalrugcompany.co.uk/intec-stain-protection
-
What is Jute?Jute is a natural fiber derived from the jute plant, primarily grown in the warm, humid regions of South Asia. Known for its eco-friendly properties, jute is a sustainable and biodegradable material. It has a soft, lustrous texture and is often used in the creation of rugs, textiles, and various handicrafts. Jute rugs are celebrated for their rustic charm and ability to add a touch of warmth and texture to any room.
-
Is Jute Suitable for High Moisture Areas?Jute is not suitable for high moisture areas. While jute rugs offer a delightful rustic aesthetic and eco-friendly benefits, they have low water resistance, scoring only 2 out of 5. This makes them less ideal for areas such as bathrooms, kitchens, or any space prone to spills and moisture. For optimal longevity and maintenance, it’s best to place jute rugs in low-moisture areas like living rooms, bedrooms, or dining rooms.
-
Is Jute Hard Wearing?Jute is moderately durable but not hard-wearing compared to other natural fibers like sisal or seagrass. It is best suited for light domestic use, making it perfect for areas with less foot traffic such as bedrooms and living rooms. It is not recommended for heavy domestic use or high-traffic areas like hallways or entryways. The natural softness and texture of jute provide a cozy feel underfoot but may wear out faster under constant, heavy use.
-
How "Soft" is Jute?Jute is relatively soft for a natural fiber rug, scoring 4 out of 5 in softness. This makes jute rugs a comfortable and appealing choice for living spaces where you might walk barefoot. The soft, natural fibers of jute create a cozy atmosphere, adding both comfort and a natural aesthetic to your home.
-
How Long Does Delivery Take?All Rugs on our website are Made To Order. The delivery time is usually 3 to 5 weeks, depending on the availability of your chosen material and border. We take pride in ensuring each rug is meticulously handmade to your exact specifications.
-
Can I Order Samples?Yes - Simply head over to our "Design Your Own Rug" tool, put together a rug of your choice, and then before checkout you will have the option to order samples. You can create as many rugs, and order as many Free Samples from us as you like! Seen a Rug you like in our Product Gallery? Click the product, select the Free Sample option under its size options and take it straight to your basket! Add a few you'd like to see and we'll get those posted out to you as soon as you have placed your Free Sample Order.
-
Is Delivery Free?Yes - we offer free delivery on all rug orders within Mainland UK. If you require shipping to Non-Mainland UK or elsewhere in Europe, please reach out to our friendly team, and we'll be happy to provide you with a tailored delivery quote.
-
What is INTEC Stain Protection?Intec Stain Protection is a water-based, non-toxic treatment that forms an invisible barrier on each fiber of a rug, protecting it from dirt, spills, and wear. Developed for high-traffic commercial areas, Intec helps maintain the rug's appearance, making it easier to clean and prolonging its life. For a full explanation visit our in depth guide to INTEC Stain Protection: https://www.naturalrugcompany.co.uk/intec-stain-protection
-
What is Jute?Jute is a natural fiber derived from the jute plant, primarily grown in the warm, humid regions of South Asia. Known for its eco-friendly properties, jute is a sustainable and biodegradable material. It has a soft, lustrous texture and is often used in the creation of rugs, textiles, and various handicrafts. Jute rugs are celebrated for their rustic charm and ability to add a touch of warmth and texture to any room.
-
Is Jute Suitable for High Moisture Areas?Jute is not suitable for high moisture areas. While jute rugs offer a delightful rustic aesthetic and eco-friendly benefits, they have low water resistance, scoring only 2 out of 5. This makes them less ideal for areas such as bathrooms, kitchens, or any space prone to spills and moisture. For optimal longevity and maintenance, it’s best to place jute rugs in low-moisture areas like living rooms, bedrooms, or dining rooms.
-
Is Jute Hard Wearing?Jute is moderately durable but not hard-wearing compared to other natural fibers like sisal or seagrass. It is best suited for light domestic use, making it perfect for areas with less foot traffic such as bedrooms and living rooms. It is not recommended for heavy domestic use or high-traffic areas like hallways or entryways. The natural softness and texture of jute provide a cozy feel underfoot but may wear out faster under constant, heavy use.
-
How "Soft" is Jute?Jute is relatively soft for a natural fiber rug, scoring 4 out of 5 in softness. This makes jute rugs a comfortable and appealing choice for living spaces where you might walk barefoot. The soft, natural fibers of jute create a cozy atmosphere, adding both comfort and a natural aesthetic to your home.
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