What information do we collect about you?
We collect information about you when you make an online purchase, fill in a contact form or email us directly. We also collect information when you voluntarily provide feedback. Website usage information is collected using cookies.
The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, sex, age, your chosen internet browser and service provider, and device plus any information you supply voluntarily.
We are committed to protecting and respecting your privacy, and we do not share your details with any other third parties for marketing purposes. We also DO NOT STORE any financial information / credit card details once a payment has been processed - nor do we share these with any third parties. All payments are processed via our Internet Merchant Accounts which are provided by Paypal, Global Payments and Stripe.
Why we need your data
We collect information about you to; fulfill your request e.g. if you fill out a contact form we use this information to contact you directly, process your order and, if you agree, to email you about other products, services, and information we think may be of interest to you. We may use your contact information to advertise our service to you on third-party websites such as Facebook and Instagram. We may also contact you directly to follow up on the service and user experience we provide. We use your information collected from the website to personalise your repeat visits to our website.
If ‘THE NATURAL RUG COMPANY’ is ever sold to another company your contact information will be passed on to this new party.
We will take cautionary measure to ensure we do not collect any personal data from you that we do not need in order to provide and oversee the above services to you.
How long will we store your data?
If The Natural Rug Company provides any paid for services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
We would like to send you updates and information about products and services of ours and other companies which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other parties. If you no longer wish to be contacted for marketing purposes please click here.
What are your rights?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.
Address: The Natural Rug Company, 1 Acacia Grove, West Kirby, Wirral, CH48 4DD
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How to contact us
Address: 1 Acacia Grove, West Kirby, Wirral, CH48 4DD