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Help Hub

Welcome to our Help Hub, your one-stop destination for all things related to natural rugs! Whether you're looking for answers to frequently asked questions, seeking detailed guides on rug care, or simply want to explore the various materials and styles we offer, you’ve come to the right place. Our Help Hub is designed to provide you with all the information and support you need to make the most of your beautiful natural rugs.

From the moment you start shopping with us to the care and maintenance of your new rug, we're here to help every step of the way. Dive into our customer service section for quick answers to your queries, or explore our in-depth guides for expert advice on choosing, designing, and maintaining your perfect rug. Let’s make your rug experience seamless and enjoyable!

Customer Service


Read our most frequently asked questions, from shipping, to customization options

Contact Us

Find the best way to contact our team for swift and easy answer to all of your questions


A link to our blog, where you can find an amazing selection of articles related to natural rugs

Rug Advice & Guides

Rug Size Guide

Wondering how best to fit your rug to a specific room? This detailed guide will show you

Rug Backing Guide

Information about all of the Rug Backings you can find across our vast material selection

Choosing your Material

A detailed guide to help you in choosing the perfect material for your custom rug

Rug Designer Tutorial

A quick walkthrough of how to use our Rug Designer tool to design your own custom rug

Choosing Your Border

A comprehensive guide to all things borders! From choosing your binding to your material

Care & Cleaning Guide

Care and cleaning guides for each rug fiber. Includes links to cleaning products

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