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Feedback & Resolution Form

Feedback & Resolution Form

So that we can provide you with the quickest possible resolution to your issue, please provide us with the information below.


Sharing this information with us will ensure that we can communicate with the manufacturer and address your concerns efficiently.


If you are in doubt, only a few of the fields below are marked 'Required' the rest you may leave blank if uncertain - please only do this where information isn't available to you, as leaving information out could lead to delays.


Forms submitted are automatically flagged urgent in our inbox.

Product Type
Bespoke Rug
Stair Runner
Coir Door Matting
Cleaning Kit
Other

Providing us with an outcome is not an opportunity to make demands, it will be weighed in accordance with our policy.

This will allow you to upload evidence of the issue to ensure that we have a clear picture of what is wrong. Please provide as many images as you need to.

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